Return policy

Delayed or missing refunds (if applicable)

If you have not received a refund yet, first check your bank account again.

Then contact your credit card company. It may take some time for your refund to be officially posted. Next, contact your bank. It often takes some processing time for a refund to be posted. If you have done all this and still have not received your refund, please contact us at supersaleexpress.com.

Please contact our customer service at supersaleexpress.com to get the return address.

If the return is caused by the consumer, the consumer should be responsible for the shipping costs

The specific fee should be determined according to the express company you choose.

If due to our reasons, the received goods are damaged or incorrect and the consumer does not

If the return is caused by the consumer, the consumer should be responsible for the shipping costs. The specific fee should be determined according to the express company you choose.

If due to our reasons, the received goods are damaged or incorrect, the consumer is not obliged to bear the shipping costs for this reason.

For this reason, we have to bear the shipping costs

To ensure a smooth return process, please put the item in a sturdy outer box together with all original packaging materials, accessories and instructions to avoid damage during transportation.

The consumer's right to cancel the order:The consumer has the right to cancel the order within 24 hours of placing the order without giving any reason and without incurring any costs.
If it exceeds 24 hours but less than 7 calendar days (including the 7th day), the consumer can still request cancellation of the order, but must pay a certain percentage of the service fee to the trader as compensation, the specific share is 5% of the order amount.

After 7 calendar days, cancellation of the order is generally not permitted, unless the dealer has agreed otherwise or is affected by force majeure.

Deadlines for merchants to process orders:
The merchant must complete the first verification within 48 hours of receiving the consumer's order and inform the consumer through the system about the status of the order (e.g. accepted, additional information required, etc.).
For orders whose acceptance has been confirmed, the merchant promises to have the goods ready and to ship them within 3 working days. In the event of special circumstances leading to delays, the merchant should contact the consumer in a timely manner to explain the situation and communicate the expected delivery time.

Return Period You have 7 days from the date you receive the item to decide whether you want to return it. If you decide to return the item within this period, please ensure that the item meets the following conditions and notify our customer service team as soon as possible.

Please include your order number in the package so that we can quickly process your return request.
Please briefly describe the reason for the return (e.g. size discrepancy, quality issues, dislike, etc.). This will help us improve our service.
Make sure the item and its original packaging are intact, all accessories are present and the tags have not been removed.

Absenderadresse:3/F, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.